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Travel Insurance Notice

Suspension of Travel Insurance Sales — Effective 06 April 2020

AIG Insurance New Zealand is temporarily suspending issuance of new Jetstar Domestic and International travel insurance policies effective 06 April 2020.

This does not impact existing customers who have already purchased a travel insurance policy. If you have queries regarding your policy, please refer to the contact information below.

Travel Insurance Policy Enquiries
Call: 0800 655 722 (8am - 6pm AEST Monday to Friday)

If you wish to lodge a claim, click here to download a claim form.
8.30am - 5.00pm Monday to Friday (excluding public holidays)
Phone: +64 9 355 3072
Fax: +64 9 355 3135

24-Hour Emergency Assistance
For Jetstar International Travel Insurance Policy holders, in the event of an emergency, call Travel Guard® anytime from anywhere in the world:

Country Code: 64 Area Code: 9
Number: 359 1645
Reverse charges calls can be made from some countries. Contact your local operator. Or email Travel Guard® at

Policy Information
To view your policy wording, please click on the product name below:

Jetstar New Zealand Domestic Insurance Policy
Jetstar Domestic Ticket Cancellation and Baggage Protection Insurance
Jetstar New Zealand Trans-Tasman Insurance Policy
Jetstar Trans-Tasman Ticket and Baggage Insurance
Jetstar New Zealand International Insurance Policy
Essentials Overseas Travel Insurance
Essentials Plus Overseas Travel Insurance
Premium Comprehensive Travel Insurance

Current Travel Alerts: Click here