What is Jetstar Travel Insurance?
Exclusively designed for Jetstar passengers, Jetstar Travel Insurance provides you protection from unexpected events during your trip. Our products are designed to cover you for domestic or overseas trips. A list of products and their benefits can be accessed by clicking here.
When does my cover commence?
For all plans, cancellation coverage begins on the date your certificate is issued. All other covers begins when you leave your home or place of departure to start your trip and ends when you return home or on the end date shown on the policy certificate, whichever is sooner.
Note: If you purchased Jetstar Travel Insurance with your one way Jetstar flight, your cover terminates on either 13 days (Essentials)/15 days (Essentials Plus/Premium) from the travel commencement date shown on the Certificate of Insurance or on the date you depart the sovereign territory of your Jetstar ticketed destination, whichever is sooner.
Can I be covered for a change of mind?
No coverage will be provided for claims arising from you or your travelling companion changing your mind and deciding not to proceed with your original trip.
Can I be covered for an error I made in my booking?
No coverage will be provided for claims arising from additional expenses or fees arising from errors or omissions made by you (or on your behalf) in the process of booking your trip.
employment. This will not however apply when you are retrenched from your usual full time employment in New Zealand.
Does the 14 day cooling off period apply to my travel tickets?
There is no cooling off period for the purchase of your travel tickets with Jetstar. The 14 day cooling off period is only for your travel insurance policy where you may return the Policy to us within 14 days of purchasing, provided that no claim has arisen and your travel has not commenced. AIG will cancel the Policy and give you a full refund of premium.
Am I covered for business trips?
Business trips can be covered however you will not be covered for claims arising from any business commitment, financial or contractual obligation. This applies to both yourself or any Travelling Companion or Relative, unless the claim is the result of your being retrenched from your usual full time employment in New Zealand.
What if I have a pre-existing medical condition?
You can still purchase Jetstar Travel Insurance if you have a pre-existing condition. However, it is important to note that your Pre-Existing Condition(s) are generally not covered. For information regarding pre-existing medical conditions, including a list of some condition(s) which are covered, please click here.
There is also no cover for any claims arising from anyone else’s pre-existing medical condition.
Am I covered if I'm pregnant?
Pregnancy or childbirth is not covered except for:
(i) related complications before the 26th week of pregnancy, or
(ii) childbirth before the 26th week of pregnancy which the childbirth was accelerated by accidental Injury.